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WARRANTY

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only. We reserve the right to not offer a refund or an exchange coupon.

Proof of Purchase

Returns, refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents:

  • Original register receipt (no photocopies accepted)
  • Online Tax Invoice (order confirmations will not be accepted)
  • Financial Statement (i.e bank statement, credit card statement)
  • Proof of purchase is the original Savannah Camper Trailers receipt, Bank or Flybuys statement.
  • Online proof of purchase when calling Customer Service also includes Zip, Afterpay and Paypal statements.

Privacy

You will be asked for information that is relevant to your return or to satisfy legislative requirement. If you do not provide this information, then we may be unable to process your return. When returning merchandise with proof of purchase, you will be asked for your signature as authorisation of the return transaction. If Savannah Camper Trailers agrees to a return without adequate proof of purchase, you will be asked to provide identification containing your full name. Savannah Camper Trailers will record your name and form of identification provided, which may be accessed by authorised team members for fraud protection activities. Information collected will be securely stored in accordance with our Privacy Policy.

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